Refund Policy
Last updated October 19, 2026
Gift cards
Each Business sets and handles its own refund policy for the gift cards it sells. Payment goes straight to the Business's Stripe account, so only the Business can issue a refund. If a Business has added a refund policy, you will find it on its shop page and in your receipt. Otherwise, contact the Business using the details in your receipt. Once part of a gift card has been used, any refund is at the Business's discretion.
Publishing fee for Businesses
We offer a full refund of the one-time publishing fee within 14 days of payment, as long as your shop has not sold any gift cards. After 14 days, or once your shop has sold a gift card, the fee is non-refundable. To request a refund, email hello@sogifted.co from your account email address within 14 days of payment. We refund to your original payment method, and your shop is unpublished.
Contact
Email hello@sogifted.co.